When teams talk about process efficiency, they often start by citing the usual suspects - cycle time, lead time, throughput, and work-in-progress (WIP). While these numbers certainly offer useful insights, they can sometimes hide a critical detail: the sneaky, idle time that tasks spend waiting around instead of doing actual work.
Rethinking Process Efficiency
When teams talk about process efficiency, they often start by citing the usual suspects - cycle time, lead time, throughput, and work-in-progress (WIP). While these numbers certainly offer useful insights, they can sometimes hide a critical detail: the sneaky, idle time that tasks spend waiting around instead of doing actual work.